21 Ways to defuse anger & calm people down - by Michael Stave

Learn peacekeeping skills you'll use to prevent blowups, mediate disputes, and foster teamwork. You've had it happen to you: Someone erupts and you sit there speechless, your own emotions "flood" and you're left feeling frustrated and angry. You've seen it happen to others: Disputes bring your workplace to a halt -- and mishandled anger damages relationships and stifles teamwork. But the good news is: You can learn to manage other people's anger and turn it into a catalyst for positive change, with the help of this program! Program Highlights: * The first thing to do when confronted by an angry co-worker * How to keep yourself calm when provoked by an angry person * Ways to help co-workers sidestep emotions and concentrate on solutions * One thing you should always do before jumping into the middle of a conflict * Precise language to use in the heat of outbursts, hostility, and personal attacks

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JJCHM (2009-11-23)

Incomplete post. This is only the first file of 8.
Please post the other 7 also, otherwise people might think this is a PR scam...

denys555 (2009-11-27)

I'm not going to fucking calm down!!
Just kidding.

thevaultkeeper (2010-01-14)

Thanks
==TVK==