Super Service: Seven Keys to Delivering Great Customer Service-Mantesh

http://img641.imageshack.us/img641/9118/manteshwera.jpg Super Service: Seven Keys to Delivering Great Customer Service... Even When You Don't Feel Like It!... Even When They Don't Deserve It! Publisher : McGraw-Hill Professional Author : Val and Jeff. Gee language : English ISBN: 0070248176 Edition 1999 CHM 147 pages 1.05 MB Unlike other customer service books, Jeff and Valerie Gee's concise motivational book is written both for executives and managers, but for the millions of front-line workers who serve customers directly. The authors share their straightforward, proven techniques and guidelines for coping with angry customers, minimizing stress, and making customer service providers feel great about doing their jobs. In the bestselling tradition of Delivering Knock Your Socks Off Service, the authors' "pep talk" includes concrete tips on how to: sympathize with the customer; take a call, transfer a caller, or end a call smoothly; defuse angry customers; maintain a positive frame of mind............. and more!..........

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