IT Infrastructure Library ITIL OGO Books

Changes and comparison with V2 ITIL\'s most recent version, V3, represents an important evolutionary step in its life. The refresh has transformed the guidance from providing a great service to being the most innovative and best in class. At the same time, the interface between old and new approaches is seamless so that users do not have to reinvent the wheel when adopting it. V3 allows users to build on the successes of V2 but take IT service management even further. In general, V3 makes the link between ITIL\'s best practice and business benefits both clearer and stronger. The main development is that V3 takes a lifecycle approach to guidance, as opposed to organising according to IT delivery sectors. ITIL is now based on a core of five titles: - Service Strategy - Service Design - Service Transition - Service Operation - Continual Service Improvement The changes reflect the way ITSM has matured over the past decades. For example: - Where V2 talked about Business and IT Alignment, V3 emphasises Business and IT integration. - Where V2 talked about Value Chain Management, V3 emphasises Value Network Integration. - Where V2 talked about Linear Service Catalogues, V3 emphasises Dynamic Service Portfolios. - Where V2 talked about Collection of integrated processes, V3 emphasises Holistic Service Management Lifecycle. The Official Introduction to the ITIL - Service Lifecycle Publisher: TSO and OGC Press date: August 31st 2007 ISBN10: 0113310617 ISBN13: 978-0-1133-1061-6 Pages: 238 Key features: The main body introduces the five main titles with an introduction and clearly laid out summary of objectives, practice, key elements, roles and responsibilities and service performance. Gives an overview of the guidance specific to each stage of the lifecycle. Each chapter concludes with key messages and lessons, showing how the Introduction relates to the full library with its deeper levels of practice expertise and structured application. Brief Table of Contents: =============== Introduction Core Guidance Topics The ITIL Service Management Lifecycle - Core of Practice Service Strategy - Governance and Decision-Making Service Design - Building Structural Service Integrity Service Transition - Prepairing for Change Service Operation Continual Service Improvement Complementary Guidance The ITIL Service Management Model File size: 13 MB File type: PDF (Scanned) Service Design Publisher: TSO and OGC Press date: May 30th 2007 ISBN10: 0113310471 ISBN13: 978-0-1133-1047-0 Pages: 334 In order to meet the current and future business requirements, Service Design provides guidance on the production and maintenance of IT policies, architectures, and documents for the design of appropriate and innovative IT infrastructure service solutions and processes. Each of the five core titles shares a consistent structure; the various practice elements are easily navigated and extensively cross-referenced. Concepts and guidance in this publication include: - Service design objectives and elements - Selecting the service design model - Cost models - Benefit/risk analysis - Implementing service design - Measurement and control Brief Table of Contents: =============== Introduction Service Management as a Practice Service Design Principles Service Design Processes Service Design Technology-related Activities Organizing for Service Design Technology Considerations Implementing Service Design Challenges, Critical Success Factors and Risks Appendix A: The Service Design Package Appendix B: Service Acceptance Criteria (Example) Appendix C: Process Documentation Templates (Example) Appendix D: Design and Planning Documents and their Contents (Example) Appendix E: Environmental Architectures and Standards Appendix F: Sample SLA and OLA Appendix G: Example Service Catalogue Appendix H: The Service Management Process Maturity Framework Appendix I: Example Contents of a Statement of Requirement (SoR) and/or Invitation to Tender (ITT) Appendix J: The Typical Contents of a Capacity Plan Appendix K: The Typical Contents of a Recovery Plan File size: 9.5 MB File type: PDF (Scanned) Service Transition Publisher: TSO and OGC Press date: May 30th 2007 ISBN10: 011331048X ISBN13: 978-0-1133-1048-7 Pages: 261 Service Transition provides guidance and process activities for the transition of services in the operational business environment. It covers the broader, long-term change management role, release and deployment practices, so that risks, benefits, delivery mechanisms and the support of ongoing operational services are considered. Each of the five core titles shares a consistent structure; the various practice elements are easily navigated and extensively cross-referenced. Concepts and guidance in this publication include: - Managing organisational and cultural change - Knowledge management - Service knowledge management system - Methods, practices and tools - Measurement and control - Companion best practices Brief Table of Contents: =============== Introduction Service Management as a Practice Service Transition Principles Service Transition Processes Service Transition Common Operation Activities Organizing for Service Transition Technology Considerations Implementing Service Transition Challenges, critical success factors and risks Appendix A: Description of Asset Types File size: 7 MB File type: PDF (Scanned) Service Strategy Publisher: TSO and OGC Press date: May 30th 2007 ISBN10: 0113310455 ISBN13: 978-0-1133-1045-6 Pages: 264 A view of ITIL that aligns business and IT so that each brings out the best in the other. It ensures that every element of the Service Lifecycle is focused on customer outcomes and relates to all the companion process elements that follow. Subsequent titles in the core set will link deliverables to meeting the business goals, requirements and service management principles described in this publication. Each of the five core titles shares a consistent structure; the various practice elements are easily navigated and extensively cross-referenced. Concepts and guidance in this publication include: - Service Management strategy and value planning. - Linking IT service strategy to business needs. - Planning and implementing service strategy. Brief Table of Contents: ======================== Introduction Service Management as a Practice Service Strategy Principles Service Strategy Service Economics Strategy and Organization Strategy, Tactics and Operations Technology and Strategy Challenges, Critical Success Factors and Risks Appendix A: Present Value of an Annuity Appendix B: Supplementary Guidance File size: 6 MB File type: PDF (OCR) Service Operation Publisher: TSO and OGC Press date: May 30th 2007 ISBN10: 0113310463 ISBN13: 978-0-1133-1046-3 Pages: 263 Service Operation introduces, explains and details delivery and control activities to achieve operational excellence on a day-to-day basis. Readers will find many of the familiar processes from the former service support and service delivery books, which have been updated where necessary. Each of the five core titles shares a consistent structure; the various practice elements are easily navigated and extensively cross-referenced. Concepts and guidance in this publication include: - Application Management - Change Management - Operations Management - Control processes and function - Scaleable practices - Measurement and control Brief Table of Contents: ======================== Introduction Service Management as a Practice Service Operation Principles Service Operation Processes Common Service Operation Activities Organizing for Service Operation Technology Considerations Implementing Service Operation Challenges, Critical Success Factors and Risks Appendix A: Complementary Industry Guidance Appendix B: Communication in Service Operation Appendix C: Kepner and Tregoe Appendix D: Ishikawa Diagrams Appendix E: Detailed Description of Facilities Management Appendix F: Physical Access Control File size: 2 MB File type: PDF (OCR) Continual Service Improvement Publisher: TSO and OGC Press date: May 30th 2007 ISBN10: 0113310498 ISBN13: 978-0-1133-1049-4 Pages: 221 Alongside the delivery of consistent, repeatable process activities as part of service quality, ITIL has always emphasised the importance of continual improvements. Focusing on the process elements involved in identifying and introducing service management improvements, this publication also deals with issues surrounding service retirement. Each of the five core titles shares a consistent structure; the various practice elements are easily navigated and extensively cross-referenced. Concepts and guidance in this publication include: - Business and technology drivers for improvement - Justification - Business, financial and organisational improvements - Methods, practices and tools - Measurement and control - Companion best practices Brief Table of Contents: ======================== Introduction Service Management as a Practice Continual Service Improvement Principles Continual Service Improvement Processes Continual Service Improvement Methods and Techniques Organizing for Continual Service Improvement Technology Considerations Implementing Continual Service Improvement Challenges, Critical Success Factors and Risks Appendix A: Complementary Guidance File size: 2.5 MB File type: PDF (OCR)

udp://tracker.openbittorrent.com:80
udp://open.demonii.com:1337
udp://tracker.coppersurfer.tk:6969
udp://exodus.desync.com:6969

myazzz (2008-04-18)

Thank you

SlamCrandall (2008-05-09)

My humble thanks!

ratty2e (2008-05-09)

Many thanks xous
Screw damn governments trying to make money out of taxpayer funded products:-
"ITIL has become so popular as it is a public domain framework which is scaleable"
If it's public funded and public domain it should be available for no more than the cost of delivery i.e. FREE on the internet
Down with greedy grubby new labour
Up with TPB!
Rant over......

groovaxtc (2008-06-03)

thank you very much.

Sleet069 (2008-09-10)

Many thanks Xous

Leechgeek (2008-09-12)

Thank you, thank you, thank you!
I've been looking for this everywhere!

ipnetwrx (2009-01-08)

You rock
Thanks

tharun_vt (2009-02-24)

Thank you

Bkonda (2009-07-10)

Thanks a lot!

deruy388 (2011-01-20)

A free ITIL practice exam to compliment:

Enjoy!!

djsifty (2011-05-10)

Supr Upload... Keep it Up... Thnx a ton