Telephone Training (Business Skills), Disc 1 of 2

This is a video training disc (1 of 2) for anyone/everyone who is in contact with their customer(s) over the phone. It is designed to help you understand your customers needs and respond appropriately to enhance and grow your business. This disc, 'ONE of two' contains the following:- * Golden rules 1 & 2, Smile & Greet, * Golden rule 3, L.A.P.S. * Golden rule 4, Asking questions, * Problem solving, * Re-cap and Golden rule 5, Keep on, * Golden rule 6, reassure and confirm * The Basic skills 1 & 2, * The Basic skills 3 to 5, and summary. ------------------------------------- The other disc, two of two (a different torrent) contains the following:- * Introduction and 'Value' * Price shoppers, * Positioning, * Handling complaints, * Decision makers, * Follow-up phonecalls, * Selling over the phone, * Outbound calls to existing clients.

udp://tracker.openbittorrent.com:80
udp://open.demonii.com:1337
udp://tracker.coppersurfer.tk:6969
udp://exodus.desync.com:6969

t48b2 (2011-01-17)

Audio = English

t48b2 (2011-01-24)

This is a fairly old instructional video, but still has it's place in today's business!